TigerConnect incident

Service Degradation on Web Console/Desktop App and Mobile Applications

Minor Resolved View vendor source →

TigerConnect experienced a minor incident on January 4, 2018, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2018, 06:56 PM UTC
Resolved
Jan 05, 2018, 03:16 AM UTC
Duration
8h 19m
Detected by Pingoru
Jan 04, 2018, 06:56 PM UTC

Update timeline

  1. investigating Jan 04, 2018, 06:56 PM UTC

    TigerText is investigating a degradation in service affecting login and messaging in Web Console/Desktop App and mobile. Another status update will be provided in thirty minutes. Please contact [email protected] if you have any questions.

  2. investigating Jan 04, 2018, 07:26 PM UTC

    TigerText continues working on getting our services functioning correctly. Another update in thirty minutes.

  3. investigating Jan 04, 2018, 08:00 PM UTC

    TigerText continues to work on a resolution for the degradation in service affecting login to Web Console, Desktop App and mobile. Another update in thirty minutes.

  4. investigating Jan 04, 2018, 08:30 PM UTC

    TigerText continues working on getting our services functioning correctly. Another update in thirty minutes.

  5. investigating Jan 04, 2018, 09:03 PM UTC

    TigerText continues working to correct this critical degradation in service currently impacting login of Web/Desktop App. Mobile logins are beginning to normalize. Another update will be provided in one hour.

  6. investigating Jan 04, 2018, 10:00 PM UTC

    TigerText continues working on getting our services functioning correctly. Another update in one hour.

  7. investigating Jan 04, 2018, 11:29 PM UTC

    TigerText continues working on correcting a degradation in service. We believe it may be related to hardware configuration changes made by our cloud vendor related to the recently discovered vulnerabilities “Metldown” and “Spectre”. Another update in two hours.

  8. investigating Jan 05, 2018, 01:30 AM UTC

    TigerText continues working to correct the degradation in service currently impacting login of Web/Desktop App. Another update will be provided in two hours.

  9. monitoring Jan 05, 2018, 02:16 AM UTC

    TigerText services are restored and being monitored carefully. We confirmed with our cloud vendor it was a hardware specific cause due to the previously cited vulnerability. We will provide a follow-up update in the next hour.

  10. resolved Jan 05, 2018, 03:16 AM UTC

    All services have normalized on Web and Desktop App. We are going to continue monitoring closely and update this page if anything changes. If you are still experiencing any issues please contact us at [email protected].