TigerConnect incident

TigerConnect Platform Infrastructure Maintenance

Notice Resolved View vendor source →

TigerConnect experienced a notice incident on July 2, 2024 affecting Directory Search and Messaging Services and 1 more component, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 03:38 AM UTC
Resolved
Jul 05, 2024, 07:36 PM UTC
Duration
3d 15h
Detected by Pingoru
Jul 02, 2024, 03:38 AM UTC

Affected components

Directory SearchMessaging ServicesPhysician Scheduling

Update timeline

  1. monitoring Jul 02, 2024, 03:38 AM UTC

    TigerConnect is performing maintenance to our platform infrastructure that will take five days to complete, requiring two-hour windows from July 1st through July 5th, 2024, between the hours of 12:00 AM – 2:00 AM PT each night. This maintenance should have no impact on users or any sort of service degradation. If you do experience any degradation, please contact our support team at (650) 741-3555 for support.

  2. resolved Jul 05, 2024, 07:36 PM UTC

    The performance maintenance to our platform was successfully completed. Feel free to email us at [email protected] if you have any questions.