TigerConnect incident

TigerConnect Operational: Crowdstrike Outage

Notice Resolved View vendor source →

TigerConnect experienced a notice incident on July 19, 2024 affecting Messaging Services and Physician Scheduling, lasting 9h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 04:49 PM UTC
Resolved
Jul 20, 2024, 02:22 AM UTC
Duration
9h 33m
Detected by Pingoru
Jul 19, 2024, 04:49 PM UTC

Affected components

Messaging ServicesPhysician Scheduling

Update timeline

  1. monitoring Jul 19, 2024, 04:49 PM UTC

    TigerConnect applications have not been impacted by the CrowdStrike outage on July 19. Customers using Microsoft-based user authentication may experience difficulty logging in to TigerConnect applications. - Clinical Collaboration Platform users and Physician Scheduling users may not be able to authenticate. - Physician Scheduling Microsites and Merged Daily views remain accessible to all users (do not require login to view). - Users already logged in to TigerConnect mobile apps will not be logged out. If you experience any issues with the TigerConnect application, please contact TigerConnect Support: - Email: [email protected] - Phone: (844) 930-0808

  2. resolved Jul 20, 2024, 02:22 AM UTC

    This incident has been resolved.