TigerConnect experienced a notice incident on September 25, 2024 affecting Directory Search and Developer API and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2024, 11:55 PM UTC
TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: direct message to TigerConnect Admin
- monitoring Sep 26, 2024, 12:15 AM UTC
Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved. Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: direct message to TigerConnect Admin
- resolved Sep 26, 2024, 12:36 AM UTC
We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: direct message to TigerConnect Admin