TigerConnect experienced a minor incident on April 7, 2025 affecting Directory Search and Messaging Services, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2025, 02:22 PM UTC
We are currently experiencing an issue where roles in TigerConnect are not being assigned as scheduled. This incident has been identified and is being treated as a Priority 0 (P0) event. Our engineering team is actively working to resolve the issue. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. If you have any questions or need assistance, please contact our Support team.
- monitoring Apr 07, 2025, 05:30 PM UTC
We have identified the root cause of the issue affecting scheduled role assignments in TigerConnect. A fix has been developed, and our team is currently running a script to revert the impact. We are also reaching out individually to all impacted customers to confirm resolution. We appreciate your patience and will continue to provide updates as progress is made. If you have any questions or require immediate support, please contact our Support team.
- resolved Apr 07, 2025, 08:57 PM UTC
We have completed the fix and successfully reverted the issue for identified impacted customers. Our team will continue to monitor the system closely to ensure stability. If you continue to experience any issues, please don’t hesitate to contact our Support team at [email protected].