Tidio incident

Issues with ticketing (emails)

Major Resolved View vendor source →

Tidio experienced a major incident on July 1, 2026 affecting Ticketing System, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 07:02 AM UTC
Resolved
Jul 01, 2026, 01:07 PM UTC
Duration
6h 5m
Detected by Pingoru
Jul 01, 2026, 07:02 AM UTC

Affected components

Ticketing System

Update timeline

  1. investigating Jul 01, 2026, 07:02 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 01, 2026, 09:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 01, 2026, 09:41 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 01, 2026, 01:07 PM UTC

    This incident has been resolved.