Tidio Outage History

Tidio is up right now

Tidio had 5 outages in the last 2 years totaling 124h 1m of downtime — averaging 0.2 incidents per month.

There were 5 Tidio outages since August 26, 2024 totaling 124h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tidio.com

Major June 12, 2026

Outage of Meta business products

Detected by Pingoru
Jun 12, 2026, 02:45 PM UTC
Resolved
Jun 12, 2026, 06:26 PM UTC
Duration
3h 40m
Affected: Web & Desktop application
Timeline · 2 updates
  1. identified Jun 12, 2026, 02:45 PM UTC

    Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

  2. resolved Jun 12, 2026, 06:26 PM UTC

    Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

Read the full incident report →

Minor April 17, 2026

Connectivity issues for some users

Detected by Pingoru
Apr 17, 2026, 04:07 PM UTC
Resolved
Apr 17, 2026, 09:41 PM UTC
Duration
5h 33m
Affected: Agent DashboardWeb & Desktop application
Timeline · 3 updates
  1. investigating Apr 17, 2026, 04:07 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. investigating Apr 17, 2026, 07:22 PM UTC

    A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

  3. resolved Apr 17, 2026, 09:41 PM UTC

    Everything is back up and running. Thank you for your patience

Read the full incident report →

Minor April 9, 2026

Degraded performance for some users

Detected by Pingoru
Apr 09, 2026, 02:35 PM UTC
Resolved
Apr 09, 2026, 04:43 PM UTC
Duration
2h 8m
Affected: Web & Desktop applicationAPI
Timeline · 3 updates
  1. investigating Apr 09, 2026, 02:35 PM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Apr 09, 2026, 03:22 PM UTC

    The service should be fully operational now, we'll continue monitoring it.

  3. resolved Apr 09, 2026, 04:43 PM UTC

    This incident has been resolved, services are fully operational.

Read the full incident report →

Major May 14, 2025

Help Desk issues - difficulties in sending tickets

Detected by Pingoru
May 14, 2025, 07:30 PM UTC
Resolved
May 14, 2025, 10:11 PM UTC
Duration
2h 41m
Affected: API
Timeline · 5 updates
  1. investigating May 14, 2025, 07:30 PM UTC

    We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

  2. identified May 14, 2025, 07:32 PM UTC

    We've identified the issue with one of the 3rd party services. We're working on this as we speak.

  3. identified May 14, 2025, 08:16 PM UTC

    The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

  4. monitoring May 14, 2025, 10:09 PM UTC

    A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

  5. resolved May 14, 2025, 10:11 PM UTC

    The affected component is now operational. Thank you.

Read the full incident report →