Tidio incident

Webhook events not being delivered

Resolved after 1 hour 53 minutes, affecting API, on October 28, 2026.

resolved Oct 28, 2026, 10:02 PM UTC

This issue has been resolved, and webhook events are being delivered normally again. Events affected during the incident were delayed rather than lost, and they’ve now been processed. We’re sorry for the disruption this caused to your integrations and automations, and thank you for your patience while we worked on a fix.

Started
Oct 28, 2026, 08:08 PM UTC
Resolved
Oct 28, 2026, 10:02 PM UTC
Duration
1h 53m
Detected by Pingoru
Oct 28, 2026, 08:08 PM UTC

Affected components

API

Update timeline

  1. investigating Oct 28, 2026, 08:08 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 28, 2026, 10:02 PM UTC

    This issue has been resolved, and webhook events are being delivered normally again. Events affected during the incident were delayed rather than lost, and they’ve now been processed. We’re sorry for the disruption this caused to your integrations and automations, and thank you for your patience while we worked on a fix.

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