Resolved after 3 hours 29 minutes, affecting Chat widget and Web & Desktop application and 1 more, on October 14, 2020.
The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.
Affected components
Chat widgetWeb & Desktop applicationAPI
Update timeline
- investigating Oct 14, 2020, 01:37 PM UTC
We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.
- monitoring Oct 14, 2020, 02:16 PM UTC
The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.
- resolved Oct 14, 2020, 05:06 PM UTC
Everything is back up and running. Thank you for your patience
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