Resolved after 3 hours 51 minutes, affecting Chat widget and Web & Desktop application and 1 more, on April 19, 2022.
The issue has been identified and a fix is being implemented.
Affected components
Chat widgetWeb & Desktop applicationAPIWebSocket
Update timeline
- investigating Apr 19, 2022, 02:34 PM UTC
We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.
- identified Apr 19, 2022, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 19, 2022, 06:25 PM UTC
This incident has been resolved.
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