Tideways incident

Website and Data-Ingest unavailable

Major Resolved View vendor source →

Tideways experienced a major incident on April 4, 2022 affecting Ingest / Data Collection and User Interface, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2022, 10:27 PM UTC
Resolved
Apr 04, 2022, 10:40 PM UTC
Duration
13m
Detected by Pingoru
Apr 04, 2022, 10:27 PM UTC

Affected components

Ingest / Data CollectionUser Interface

Update timeline

  1. identified Apr 04, 2022, 10:27 PM UTC

    Due to a hardware-related outage of our primary database servers the website is currently unavailable.

  2. resolved Apr 04, 2022, 10:40 PM UTC

    The database and with it website and data ingest operation, has been recovered