Tideways experienced a critical incident on August 3, 2022 affecting User Interface, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
User Interface
Update timeline
- identified Aug 03, 2022, 02:00 PM UTC
Due to a hardware outage, we're experiencing a downtime of the Tideways Web User Interface. Data ingestion is not affected. We're in contact with our data center provider to rectify the situation.
- identified Aug 03, 2022, 02:21 PM UTC
Workers are behind in processing due to the outage and data is not ingested in real-time at the moment. We are rolling out a small configuration change to get a few services back up and running.
- monitoring Aug 03, 2022, 02:23 PM UTC
We performed a fail-over to backup hardware and the service has been restored. We'll continue monitoring operations.
- resolved Aug 03, 2022, 03:10 PM UTC
The failing hardware node has been fixed and operation is back to normal.