Tideways incident

Problem with UI HTTP 500 errors

Major Resolved View vendor source →

Tideways experienced a major incident on September 6, 2022 affecting User Interface, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2022, 02:23 PM UTC
Resolved
Sep 06, 2022, 02:37 PM UTC
Duration
14m
Detected by Pingoru
Sep 06, 2022, 02:23 PM UTC

Affected components

User Interface

Update timeline

  1. investigating Sep 06, 2022, 02:23 PM UTC

    We are seeing the UI responding with HTTP 500 errors and are investigating.

  2. resolved Sep 06, 2022, 02:37 PM UTC

    A temporary hiccup between load-balancer, webserver and app servers caused this issue, but it resolved itself.