Tideways incident

Data processing currently paused

Major Resolved View vendor source →

Tideways experienced a major incident on April 24, 2024 affecting Ingest / Data Collection, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 07:22 AM UTC
Resolved
Apr 24, 2024, 08:03 AM UTC
Duration
40m
Detected by Pingoru
Apr 24, 2024, 07:22 AM UTC

Affected components

Ingest / Data Collection

Update timeline

  1. investigating Apr 24, 2024, 07:22 AM UTC

    We are currently experiencing issues with our data processing due to a server failure. We keep you up to date when the issue is fixed.

  2. identified Apr 24, 2024, 07:34 AM UTC

    We switched to a new configuration, circumventing the failed server (our hoster reported a hardware issue). We expect data processing to remain slower than usual until the issue was resolved completely.

  3. identified Apr 24, 2024, 07:47 AM UTC

    Performance Data is back to realtime now, but Traces still need some time to catch up.

  4. resolved Apr 24, 2024, 08:03 AM UTC

    Trace processing has caught up by now and the faulty server has been replaced. Everything is back operational.