Tide experienced a notice incident on May 24, 2025, lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 24, 2025, 11:39 AM UTC
We are investigating an issue that is causing successful payments not to be reflected in the Members' balance. We recommend that you refrain from making transfers until the issue is resolved. We’re working quickly to restore our services to their normal state as soon as possible – we apologise for any inconvenience meanwhile.
- investigating May 24, 2025, 12:37 PM UTC
The payments are being queued and should be finalized after the issue has been resolved. Please don’t attempt to make payments a second time while our technical team is working on it.
- identified May 24, 2025, 05:39 PM UTC
We are working on identifying the root cause of the issue. In the meantime we have disabled the option to create payments in general. The payments that were queued are being processed and once they have been cleared we will reenable the option to create new payments.
- identified May 24, 2025, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 24, 2025, 08:09 PM UTC
We have processed all stuck payments and new payments can now be made as usual. Some slowness is to be expected, but payments should be completing successfully. We will keep monitoring the processing and intervene in case we notice any further issues.
- resolved May 24, 2025, 08:44 PM UTC
The processing of payments has gone back to it's normal state and the issues has been resolved. We are going to monitor the situation over the weekend to make sure there are no further issues. Thank you for your patience. We apologise for any inconvenience this may have caused.