Tide experienced a major incident on July 29, 2025, lasting 22h 57m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 29, 2025, 09:43 AM UTC
We’re experiencing issues with outbound EUR & USD payments. Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been fully resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.
- monitoring Jul 29, 2025, 10:00 AM UTC
The issue seems to have been resolved. We are monitoring the situation.
- identified Jul 29, 2025, 10:02 AM UTC
The issue is still occurring for a some. We update again once a full resolution is in place.
- resolved Jul 30, 2025, 08:40 AM UTC
The issue was resolved on 2025-07-29 at 11:05.