Ticketleap Outage History

Ticketleap is up right now

Ticketleap had 9 outages in the last 2 years totaling 24h 25m of downtime — averaging 0.4 incidents per month.

There were 9 Ticketleap outages since October 20, 2025 totaling 24h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.ticketleap.com

Major September 16, 2026

Brief Service Disruption

Detected by Pingoru
Sep 16, 2026, 01:00 PM UTC
Resolved
Sep 16, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 16, 2026, 01:35 PM UTC

    On September 16, Leap Ticketing experienced a service disruption for 11 minutes caused by a production configuration change related to our search infrastructure. The change resulted in an unexpected increase in database connections, which exhausted the available connection capacity and temporarily impacted application availability. Once the issue was identified, our engineering team disabled the affected configuration and restored normal service. We are reviewing the incident and will implement appropriate safeguards around connection limits, capacity monitoring, and production changes to prevent a similar issue from occurring in the future. We apologize for the disruption and appreciate your patience while our team worked to restore service.

Read the full incident report →

Critical July 23, 2026

Outage - Epic Experiences Store

Detected by Pingoru
Jul 23, 2026, 04:59 PM UTC
Resolved
Jul 23, 2026, 08:00 PM UTC
Duration
3h 1m
Timeline · 5 updates
  1. investigating Jul 23, 2026, 04:59 PM UTC

    The Epic Experiences Store is experiencing critical network connectivity issues affecting availability of service. Our team is investigating.

  2. investigating Jul 23, 2026, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 05:54 PM UTC

    The issue is related to an outage on cloud infrastructure provider. Our team is following the situation closely and preparing potential additional mitigation actions.

  4. investigating Jul 23, 2026, 06:32 PM UTC

    The store is now online and services are progressively restoring. Our team will continue to monitor the situation.

  5. resolved Jul 23, 2026, 09:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

Brief Outage - Activations

Detected by Pingoru
Apr 01, 2026, 01:00 PM UTC
Resolved
Apr 01, 2026, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 01, 2026, 02:51 PM UTC

    Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable

Read the full incident report →

Minor December 16, 2025

Brief Outages- Mobile CMS

Detected by Pingoru
Dec 16, 2025, 03:30 PM UTC
Resolved
Dec 16, 2025, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2025, 07:54 PM UTC

    The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.

Read the full incident report →

Major December 15, 2025

Activations Outage

Detected by Pingoru
Dec 15, 2025, 05:30 PM UTC
Resolved
Dec 15, 2025, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2025, 04:19 PM UTC

    The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.

Read the full incident report →

Notice December 5, 2025

Cloud Service Outage

Detected by Pingoru
Dec 05, 2025, 08:00 AM UTC
Resolved
Dec 05, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2025, 02:57 PM UTC

    An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.

Read the full incident report →

Minor November 18, 2025

Partial Cloud Service Outage

Detected by Pingoru
Nov 18, 2025, 03:28 PM UTC
Resolved
Nov 18, 2025, 03:33 PM UTC
Duration
5m
Affected: ConventionsPatron Management
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 03:28 PM UTC

    An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.

  2. resolved Nov 18, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Outage

Detected by Pingoru
Nov 10, 2025, 04:24 PM UTC
Resolved
Nov 10, 2025, 04:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 10, 2025, 05:53 PM UTC

    ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.

Read the full incident report →

Minor October 20, 2025

Partial Outage

Detected by Pingoru
Oct 20, 2025, 04:08 PM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
21h 18m
Affected: ConventionsPatron Management
Timeline · 3 updates
  1. identified Oct 20, 2025, 04:08 PM UTC

    An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.

  2. monitoring Oct 20, 2025, 09:04 PM UTC

    Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.

  3. resolved Oct 21, 2025, 01:27 PM UTC

    As of 6:53 PM EDT last night we reported full recovery.

Read the full incident report →