Ticketleap had 7 outages in the last 2 years totaling 21h 24m of downtime — averaging 0.3 incidents per month.
There were 7 Ticketleap outages since October 20, 2025 totaling 21h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Activations experienced a brief outage from 9:09 AM EDT to 9:36 AM EDT. This was caused by a network configuration mismatch during a security patch. Recovery was delayed due to a secondary technical block in our deployment pipeline. All systems are now stable
The SSL certificate for several activation domains was removed from CloudFlare without notice and before its expiration date. We are working with CloudFlare support to determine the reason why the certificate was removed. This issue has been resolved.
The Mobile CMS experienced brief outages at approximately 10:21 AM EST and 10:29 AM EST, each lasting a few seconds. The issue was due to a performance bottleneck in our user-state data model for ticket-based audiences. During these windows, CMS users may have encountered slowness or temporary downtime. We have identified and planned improvements to help prevent future occurrences.
An outage with our cloud delivery network (CDN) provider caused clients and customers to not be able to visit our pages. Issue was from 2:56AM EST to 3:12AM EST.
An underlying cloud service is experiencing a partial outage. Users may experience intermittent errors. Engineering is monitoring.
This incident has been resolved.
ShowClix had an 18 minute outage this morning. Between 11:24 and 11:42 AM EST engineering noted elevated error rates while processing credit card payments due to an underlying network issue.
An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.
Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.
As of 6:53 PM EDT last night we reported full recovery.