Ticketleap incident

Outage - Epic Experiences Store

Critical Resolved View vendor source →

Ticketleap experienced a critical incident on July 23, 2026, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 04:59 PM UTC
Resolved
Jul 23, 2026, 08:00 PM UTC
Duration
3h 1m
Detected by Pingoru
Jul 23, 2026, 04:59 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 04:59 PM UTC

    The Epic Experiences Store is experiencing critical network connectivity issues affecting availability of service. Our team is investigating.

  2. investigating Jul 23, 2026, 05:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 05:54 PM UTC

    The issue is related to an outage on cloud infrastructure provider. Our team is following the situation closely and preparing potential additional mitigation actions.

  4. investigating Jul 23, 2026, 06:32 PM UTC

    The store is now online and services are progressively restoring. Our team will continue to monitor the situation.

  5. resolved Jul 23, 2026, 09:20 PM UTC

    This incident has been resolved.