Ticketleap experienced a major incident on September 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 16, 2026, 01:35 PM UTC
On September 16, Leap Ticketing experienced a service disruption for 11 minutes caused by a production configuration change related to our search infrastructure. The change resulted in an unexpected increase in database connections, which exhausted the available connection capacity and temporarily impacted application availability. Once the issue was identified, our engineering team disabled the affected configuration and restored normal service. We are reviewing the incident and will implement appropriate safeguards around connection limits, capacity monitoring, and production changes to prevent a similar issue from occurring in the future. We apologize for the disruption and appreciate your patience while our team worked to restore service.