Ticketleap experienced a minor incident on October 20, 2025 affecting Conventions and Patron Management, lasting 21h 18m. The incident has been resolved; the full update timeline is below.
Affected components
ConventionsPatron Management
Update timeline
- identified Oct 20, 2025, 04:08 PM UTC
An outage with our cloud provider is causing degraded performance on the system including but not limited to sending emails and loading files for some pages.
- monitoring Oct 20, 2025, 09:04 PM UTC
Application errors have largely subsided. Engineering will continue to monitor as cloud services catch up.
- resolved Oct 21, 2025, 01:27 PM UTC
As of 6:53 PM EDT last night we reported full recovery.