Ticket Tailor had 13 outages in the last 2 years totaling 57h 22m of downtime — averaging 0.5 incidents per month.
There were 13 Ticket Tailor outages since October 16, 2025 totaling 57h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.
Status: Resolved We’re fully operational. Thanks for your patience while we fixed this.
Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.
Status: Monitoring We've identified the cause of the site running more slowly than normal and are working on a fix. We expect to be up and running as normal shortly.
Status: Resolved The website is running as normal. Thanks for your patience whilst we fixed this.
Status: Investigating We are currently investigating reports of event pages and widgets on custom domains showing errors. Affected components Checkout (Degraded performance)
Status: Investigating We are still investigating the errors showing to users when connecting custom domains. Event pages and ticket sales are unaffected. Affected components Dashboard (Degraded performance) Checkout (Operational)
Status: Identified We are currently fixing the errors preventing connections of new custom domains to box offices. Affected components Dashboard (Degraded performance) Checkout (Operational)
Status: Resolved Thanks for bearing with us while we fixed this. Custom domain setup has been restored. Affected components Checkout (Operational) Dashboard (Operational)
Status: Investigating We are currently investigating site latency which which may result in slower load times, or delayed access to logins and event pages. Our team has identified the issue and is actively working to restore full capacity. Affected components Dashboard (Degraded performance) Checkout (Degraded performance)
Status: Resolved We have resolved the site slowness and everything should be back to normal. Thanks for you patience! Affected components API (Operational) Check-in app (Operational) Checkout (Operational) Dashboard (Operational)
Status: Identified We're seeing an increase of issues when loading the checkout widget. Affected components Dashboard (Operational) API (Operational) Check-in app (Operational) Checkout (Partial outage)
Status: Resolved Some users may have experienced issues loading the checkout widget, this issue is now resolved. Affected components Dashboard (Operational) API (Operational) Check-in app (Operational) Checkout (Operational)
Status: Investigating We are investigating reports that some recent order information is not appearing in the Event Organiser dashboard after people have bought tickets. We know how important it is to have your order data at your fingertips and we are treating this as a priority. Affected components Dashboard (Degraded performance)
Status: Resolved Thanks for bearing with us as we fixed this. All orders should appear on 'Orders' pages as usual. The order information that was delayed now appears in your Box Office. Affected components Dashboard (Operational)
Status: Monitoring Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers. Affected components Checkout (Partial outage)
Status: Resolved Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers. Affected components Checkout (Operational)