Ticket Tailor experienced a minor incident on August 2, 2026 affecting Dashboard and Checkout, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2026, 02:47 PM UTC
Status: Investigating We are currently investigating reports of event pages and widgets on custom domains showing errors. Affected components Checkout (Degraded performance)
- investigating Aug 02, 2026, 02:51 PM UTC
Status: Investigating We are still investigating the errors showing to users when connecting custom domains. Event pages and ticket sales are unaffected. Affected components Dashboard (Degraded performance) Checkout (Operational)
- identified Aug 02, 2026, 03:26 PM UTC
Status: Identified We are currently fixing the errors preventing connections of new custom domains to box offices. Affected components Dashboard (Degraded performance) Checkout (Operational)
- resolved Aug 02, 2026, 03:45 PM UTC
Status: Resolved Thanks for bearing with us while we fixed this. Custom domain setup has been restored. Affected components Checkout (Operational) Dashboard (Operational)