Unplanned temporary downtime from 2pm UTC
Affected: APIDashboardCheckoutCheck-in app
Ticket Tailor Outage History
Ticket Tailor is up right nowTicket Tailor had 15 outages in the last 2 years totaling 65h 35m of downtime, averaging 0.6 incidents per month.
There were 15 Ticket Tailor outages since October 16, 2025 totaling 65h 35m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Checkout form and Stripe errors
Affected: DashboardCheckout
Timeline · 2 updates
- identified Oct 21, 2026, 10:02 AM UTC
Status: Identified We are experiencing some issues with Stripe payments, and some buyers might see errors when they go through the checkout form. We are working on a fix. Affected components Dashboard (Partial outage) Checkout (Partial outage)
- resolved Oct 21, 2026, 10:16 AM UTC
Status: Resolved Everything is back up and running as normal. Affected components Dashboard (Operational) Checkout (Operational)
Site slowness
Timeline · 2 updates
- investigating Oct 13, 2026, 01:52 PM UTC
Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.
- resolved Oct 13, 2026, 01:59 PM UTC
Status: Resolved We’re fully operational. Thanks for your patience while we fixed this.
Website latency
Timeline · 3 updates
- investigating Aug 26, 2026, 03:01 PM UTC
Status: Investigating We’re currently investigating reports that the site is running more slowly than usual.
- monitoring Aug 26, 2026, 03:10 PM UTC
Status: Monitoring We've identified the cause of the site running more slowly than normal and are working on a fix. We expect to be up and running as normal shortly.
- resolved Aug 26, 2026, 03:28 PM UTC
Status: Resolved The website is running as normal. Thanks for your patience whilst we fixed this.
Errors connecting custom domains
Affected: DashboardCheckout
Timeline · 4 updates
- investigating Aug 02, 2026, 02:47 PM UTC
Status: Investigating We are currently investigating reports of event pages and widgets on custom domains showing errors. Affected components Checkout (Degraded performance)
- investigating Aug 02, 2026, 02:51 PM UTC
Status: Investigating We are still investigating the errors showing to users when connecting custom domains. Event pages and ticket sales are unaffected. Affected components Dashboard (Degraded performance) Checkout (Operational)
- identified Aug 02, 2026, 03:26 PM UTC
Status: Identified We are currently fixing the errors preventing connections of new custom domains to box offices. Affected components Dashboard (Degraded performance) Checkout (Operational)
- resolved Aug 02, 2026, 03:45 PM UTC
Status: Resolved Thanks for bearing with us while we fixed this. Custom domain setup has been restored. Affected components Checkout (Operational) Dashboard (Operational)
Site latency
Affected: APIDashboardCheckoutCheck-in app
Timeline · 2 updates
- investigating Jul 22, 2026, 03:02 PM UTC
Status: Investigating We are currently investigating site latency which which may result in slower load times, or delayed access to logins and event pages. Our team has identified the issue and is actively working to restore full capacity. Affected components Dashboard (Degraded performance) Checkout (Degraded performance)
- resolved Jul 22, 2026, 03:36 PM UTC
Status: Resolved We have resolved the site slowness and everything should be back to normal. Thanks for you patience! Affected components API (Operational) Check-in app (Operational) Checkout (Operational) Dashboard (Operational)
Errors when loading the checkout widget
Order notifications in the dashboard
Affected: Dashboard
Timeline · 2 updates
- investigating Mar 02, 2026, 01:15 PM UTC
Status: Investigating We are investigating reports that some recent order information is not appearing in the Event Organiser dashboard after people have bought tickets. We know how important it is to have your order data at your fingertips and we are treating this as a priority. Affected components Dashboard (Degraded performance)
- resolved Mar 02, 2026, 01:24 PM UTC
Status: Resolved Thanks for bearing with us as we fixed this. All orders should appear on 'Orders' pages as usual. The order information that was delayed now appears in your Box Office. Affected components Dashboard (Operational)
Order emails were delayed
Affected: Checkout
Timeline · 2 updates
- monitoring Feb 09, 2026, 04:57 PM UTC
Status: Monitoring Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers. Affected components Checkout (Partial outage)
- resolved Feb 09, 2026, 04:57 PM UTC
Status: Resolved Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers. Affected components Checkout (Operational)