Ticket Tailor Outage History

Ticket Tailor is up right now

Pingoru has recorded 18 incidents for Ticket Tailor: 16 in the last 12 months and 5 in the last 90 days.

Source: status.tickettailor.com

18incidents recorded
16last 12 months
5last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Ticket Tailor in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202611 of 744 (0%)
August 202621 of 744 (0%)
September 202600 of 720 (0%)
October 202636 of 519 (1%)

Incidents, newest first

Minor October 21, 2026 Unplanned temporary downtime from 2pm UTC 5h 41m API, Dashboard, Checkout, Check-in app

Started Oct 21, 2026, 11:32 AM UTC· resolved Oct 21, 2026, 05:14 PM UTC

  1. investigating Oct 21, 2026, 11:32 AM UTC

    At around 2pm UTC (3pm BST) today, we expect to take Ticket Tailor offline to apply an urgent security update. We anticipate the time we are offline being very short. While we’re offline, ticket sales, event pages, order management and check-in will be unavailable. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

  2. investigating Oct 21, 2026, 01:53 PM UTC

    We are currently offline. You will not be able to edit events or buy tickets for a short time. We are working to get back up as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

  3. identified Oct 21, 2026, 02:44 PM UTC

    We are currently offline. You will not be able to edit events or buy tickets for a short time. We are still working to get back online as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

  4. identified Oct 21, 2026, 05:06 PM UTC

    We have been working to get online as a priority, and estimate we will be back online in 30 minutes. Thanks for your patience. 🙏

  5. resolved Oct 21, 2026, 05:14 PM UTC

    Ticket Tailor is working as normal. Thanks for bearing with us. We will send an email with a full update ASAP.

Read the full incident report →

Minor October 21, 2026 Checkout form and Stripe errors 14m Dashboard, Checkout

Started Oct 21, 2026, 10:02 AM UTC· resolved Oct 21, 2026, 10:16 AM UTC

  1. identified Oct 21, 2026, 10:02 AM UTC

    We are experiencing some issues with Stripe payments, and some buyers might see errors when they go through the checkout form. We are working on a fix.

  2. resolved Oct 21, 2026, 10:16 AM UTC

    Everything is back up and running as normal.

Read the full incident report →

Minor October 13, 2026 Site slowness 7m

Started Oct 13, 2026, 01:52 PM UTC· resolved Oct 13, 2026, 01:59 PM UTC

  1. investigating Oct 13, 2026, 01:52 PM UTC

    We’re currently investigating reports that the site is running more slowly than usual.

  2. resolved Oct 13, 2026, 01:59 PM UTC

    We’re fully operational. Thanks for your patience while we fixed this.

Read the full incident report →

Minor August 26, 2026 Website latency 27m

Started Aug 26, 2026, 03:01 PM UTC· resolved Aug 26, 2026, 03:28 PM UTC

  1. investigating Aug 26, 2026, 03:01 PM UTC

    We’re currently investigating reports that the site is running more slowly than usual.

  2. monitoring Aug 26, 2026, 03:10 PM UTC

    We've identified the cause of the site running more slowly than normal and are working on a fix. We expect to be up and running as normal shortly.

  3. resolved Aug 26, 2026, 03:28 PM UTC

    The website is running as normal. Thanks for your patience whilst we fixed this.

Read the full incident report →

Minor August 2, 2026 Errors connecting custom domains 58m Dashboard, Checkout

Started Aug 02, 2026, 02:47 PM UTC· resolved Aug 02, 2026, 03:45 PM UTC

  1. investigating Aug 02, 2026, 02:47 PM UTC

    We are currently investigating reports of event pages and widgets on custom domains showing errors.

  2. investigating Aug 02, 2026, 02:51 PM UTC

    We are still investigating the errors showing to users when connecting custom domains. Event pages and ticket sales are unaffected.

  3. identified Aug 02, 2026, 03:26 PM UTC

    We are currently fixing the errors preventing connections of new custom domains to box offices.

  4. resolved Aug 02, 2026, 03:45 PM UTC

    Thanks for bearing with us while we fixed this. Custom domain setup has been restored.

Read the full incident report →

Minor July 22, 2026 Site latency 33m API, Dashboard, Checkout, Check-in app

Started Jul 22, 2026, 03:02 PM UTC· resolved Jul 22, 2026, 03:36 PM UTC

  1. investigating Jul 22, 2026, 03:02 PM UTC

    We are currently investigating site latency which which may result in slower load times, or delayed access to logins and event pages. Our team has identified the issue and is actively working to restore full capacity.

  2. resolved Jul 22, 2026, 03:36 PM UTC

    We have resolved the site slowness and everything should be back to normal. Thanks for you patience!

Read the full incident report →

Major March 4, 2026 Errors when loading the checkout widget –

Started Mar 04, 2026, 12:28 PM UTC· resolved Mar 04, 2026, 12:28 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor March 2, 2026 Order notifications in the dashboard 8m Dashboard

Started Mar 02, 2026, 01:15 PM UTC· resolved Mar 02, 2026, 01:24 PM UTC

  1. investigating Mar 02, 2026, 01:15 PM UTC

    We are investigating reports that some recent order information is not appearing in the Event Organiser dashboard after people have bought tickets. We know how important it is to have your order data at your fingertips and we are treating this as a priority.

  2. resolved Mar 02, 2026, 01:24 PM UTC

    Thanks for bearing with us as we fixed this. All orders should appear on 'Orders' pages as usual. The order information that was delayed now appears in your Box Office.

Read the full incident report →

Minor February 9, 2026 Order emails were delayed 17s Checkout

Started Feb 09, 2026, 04:57 PM UTC· resolved Feb 09, 2026, 04:57 PM UTC

  1. monitoring Feb 09, 2026, 04:57 PM UTC

    Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers.

  2. resolved Feb 09, 2026, 04:57 PM UTC

    Between 14:09:43 (UTC) and 14:17:37 (UTC), payments were taken but emails and tickets were delayed reaching your buyers. These have been resent and should be with all affected buyers.

Read the full incident report →

Critical November 18, 2025 Site unavailable due to Cloudflare outage 2h 47m

Started Nov 18, 2025, 11:41 AM UTC· resolved Nov 18, 2025, 02:29 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor October 29, 2025 Reports of PayPal payments failing 2d

Started Oct 29, 2025, 01:57 PM UTC· resolved Oct 31, 2025, 02:54 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor October 25, 2025 Issue affecting Ticket Tailor event page access in Spain 46m

Started Oct 25, 2025, 07:55 PM UTC· resolved Oct 25, 2025, 08:42 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor October 23, 2025 Ticket buyers exeriencing errors when completing orders 8m

Started Oct 23, 2025, 01:32 AM UTC· resolved Oct 23, 2025, 01:41 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Notice October 20, 2025 Live support chat is down 3h 31m

Started Oct 20, 2025, 07:12 AM UTC· resolved Oct 20, 2025, 10:44 AM UTC

No vendor updates were posted for this incident.

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Notice October 16, 2025 Higher errors than normal for customers paying with PayPal 1h 11m

Started Oct 16, 2025, 03:43 PM UTC· resolved Oct 16, 2025, 04:55 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →