pingoru pingoru ThriveCart had 16 outages in the last 2 years totaling 27h 49m of downtime, averaging 0.7 incidents per month.
There were 16 ThriveCart outages since November 26, 2024 totaling 27h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We experienced increased load during transaction processing, resulting in a 30 minutes of slowdown in processing fulfilment. There was no impact on new orders, rebills and subs. Everything is back to normal.
This incident has been resolved.
We experienced a brief period of degraded checkout performance, affecting a very limited number of checkouts for approximately 3 - 4 minutes within an 18 minute window. We apologize for any inconvenience caused.
Users are experiencing intermittent failures when logging in, we are currently investigating.
14:03 UTC: this is now resolved. Window of impact: 28 minutes Impact: approximately a dozen users unable to login in during this time. Thank you for your patience while we investigated.
We are currently investigating.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Checkouts and the Dashboard are up and running again. More information coming soon.
We are pleased to confirm that the incident affecting ThriveCart dashboards and checkouts has now been fully resolved. All systems are back to normal. You may experience caching issues, so please refresh or try an incognito window when reviewing your checkouts. Here's a full breakdown of what happened: What happened? Starting at approximately 13:48 UTC on August 5, 2026, ThriveCart started seeing intermittent connectivity issues affecting your dashboard and checkouts, caused by a large and aggressive DDoS attack. What we did about it? At 13:48 UTC, we were alerted and our engineering team began work on a restoration solution, which was successfully deployed within under 2 hours. What's next? We are taking further preventative measures to block at source, and avoid reoccurrences. We will follow up with more information in a postmortem, which shall be published on our blog.
Sales pages and checkouts are affected, we are currently investigating this issue.
This incident has been resolved.
Between 17:46 UTC - 17:59 [13 minutes] on June 2, 2026, ThriveCart successfully navigated a Distributed Denial of Service (DDoS) event which slowed servers and caused intermittence platform performance. This has been resolved, and all services are functioning normally. Our team continues to monitor.
Checkout Success Page Errors Between 10:30 UTC and 15:50 UTC, we observed a series of intermittent network issues, which prevented some checkouts from verifying a successful purchase. This resulted in an error screen being shown to a small amount of customers, instead of the purchase confirmation screen. We will review the on-screen messaging to not cause alarm if there are future instances. Impact: This was intermittent Customers still received invoices and fulfilment ran No financial impact has been observed
Between the hours of 1:37pm BST - 1:50pm BST we experienced an unstable platform performance, which may have resulted in you not being able to access your dashboard, and in certain cases, checkouts not showing. This issue is now resolved.
We are busy investigating, more details to follow shortly.
We are continuing to investigate this issue.
Degraded dashboard and checkout experience was due to a DDoS attack which we have resolved now.
Between 10:39pm - 1:14am GMT, the ThriveCart dashboard experienced slow loading pages and some timeouts in the product setup area.
We successfully mitigated an AI bot traffic surge this morning. This took place between the hours of 09:17 GMT and 09:48 GMT: - 1 minute 4 seconds - 4 minutes 37 seconds - 1 minute 5 seconds - 1 minute 9 seconds
You might experience 504 error message across the platform. We are currently working on mitigating the issues and will keep you posted.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Resolved.
We had a 503 Service Unavailable error that occurred for the following URL: dashboard.thrivecart.com The error lasted for 4m24s. Jan 28, 14:18 UTC