ThriveCart experienced a major incident on August 5, 2026 affecting Account Login & Dashboard and Checkouts & Payment Processing and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 02:07 PM UTC
We are currently investigating.
- investigating Aug 05, 2026, 02:08 PM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2026, 03:05 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 04:05 PM UTC
Checkouts and the Dashboard are up and running again. More information coming soon.
- resolved Aug 05, 2026, 04:21 PM UTC
We are pleased to confirm that the incident affecting ThriveCart dashboards and checkouts has now been fully resolved. All systems are back to normal. You may experience caching issues, so please refresh or try an incognito window when reviewing your checkouts. Here's a full breakdown of what happened: What happened? Starting at approximately 13:48 UTC on August 5, 2026, ThriveCart started seeing intermittent connectivity issues affecting your dashboard and checkouts, caused by a large and aggressive DDoS attack. What we did about it? At 13:48 UTC, we were alerted and our engineering team began work on a restoration solution, which was successfully deployed within under 2 hours. What's next? We are taking further preventative measures to block at source, and avoid reoccurrences. We will follow up with more information in a postmortem, which shall be published on our blog.