Thread incident

Webhook Delivery Failure — Events Not Being Processed

Notice Resolved View vendor source →

Thread experienced a notice incident on June 18, 2025 affecting Thread RT API and Thread Inbox, Messenger, & Admin, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 02:42 PM UTC
Resolved
Jun 18, 2025, 05:08 PM UTC
Duration
2h 26m
Detected by Pingoru
Jun 18, 2025, 02:42 PM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & Admin

Update timeline

  1. investigating Jun 18, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. identified Jun 18, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 18, 2025, 03:58 PM UTC

    We expect normal operations to resume within approximately one hour. No data has been lost during the outage; however, the delay in real-time operations is due to the system processing the backlog.

  5. monitoring Jun 18, 2025, 05:08 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 18, 2025, 05:08 PM UTC

    This incident has been resolved.