Thread incident

Inbox and Messenger failing to load

Critical Resolved View vendor source →

Thread experienced a critical incident on July 18, 2025 affecting Thread RT API and Thread Inbox, Messenger, & Admin, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 05:17 PM UTC
Resolved
Jul 18, 2025, 05:53 PM UTC
Duration
36m
Detected by Pingoru
Jul 18, 2025, 05:17 PM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & Admin

Update timeline

  1. investigating Jul 18, 2025, 05:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 18, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 18, 2025, 05:53 PM UTC

    This incident has been resolved.