Thread experienced a major incident on April 17, 2025 affecting Thread RT API and Thread Inbox, Messenger, & Admin, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Thread RT APIThread Inbox, Messenger, & Admin
Update timeline
- investigating Apr 17, 2025, 08:07 PM UTC
We are currently investigating this issue.
- identified Apr 17, 2025, 08:14 PM UTC
We have an outage related to a service provider that we use. Tickets are still being made in your PSA but Threads will not load in inbox or Messenger Teams or Web Impacted systems: Inbox Messenger web Messenger teams
- resolved Apr 17, 2025, 10:21 PM UTC
This incident has been resolved.