Thread incident

One Time Password service is not sending emails

Major Resolved View vendor source →

Thread experienced a major incident on April 23, 2025 affecting Thread Inbox, Messenger, & Admin, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 09:55 PM UTC
Resolved
Apr 23, 2025, 10:51 PM UTC
Duration
56m
Detected by Pingoru
Apr 23, 2025, 09:55 PM UTC

Affected components

Thread Inbox, Messenger, & Admin

Update timeline

  1. investigating Apr 23, 2025, 09:55 PM UTC

    Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.

  2. resolved Apr 23, 2025, 10:51 PM UTC

    This incident has been resolved.