Thomson Reuters Tax Professionals incident
Virtual Office CS/Software as a Service - Accounting CS - US
Resolved after 1 day 3 hours, affecting Virtual Office CS / SaaS, on January 10, 2025.
Our metrics and internal testing continue to indicate Accounting CS on Virtual Office CS or Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- identified Jan 10, 2025, 03:03 PM UTC
Our monitoring alerted us that some users are receiving an error message when attempting to launch Accounting CS on Virtual Office CS or Software as a Service. Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
- monitoring Jan 10, 2025, 09:10 PM UTC
We have tested and implemented a fix that restored the ability to launch Accounting CS on Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.
- resolved Jan 11, 2025, 06:07 PM UTC
Our metrics and internal testing continue to indicate Accounting CS on Virtual Office CS or Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
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