Thomson Reuters Tax Professionals incident
Virtual Office CS/Software as a Service - US
Resolved after 8 hours 4 minutes, affecting Virtual Office CS / SaaS, on February 5, 2025.
Our metrics and internal testing continue to indicate Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Feb 05, 2025, 01:57 PM UTC
Based on our internal monitoring, we are aware that some customers may experience slowness logging in and/or loading application icons for Virtual Office or Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Feb 05, 2025, 02:25 PM UTC
Our metrics and internal testing indicate Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. We will continue to monitor the environment and will provide another update at end of business day.
- resolved Feb 05, 2025, 10:01 PM UTC
Our metrics and internal testing continue to indicate Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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