Thomson Reuters Tax Professionals incident
SurePrep - Binders taking longer than usual in "SP Processing" Status
Resolved after 2 hours 35 minutes, affecting SurePrep SPbinder, on February 24, 2025.
Support teams have implemented a fix and have added additional capacity to address the backlog of requests while this issue was ongoing. Processing times have returned to normal levels, however the backlog will take some time to process. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Affected components
Update timeline
- investigating Feb 24, 2025, 03:25 PM UTC
SurePrep support teams are investigating binders taking longer than normal in the "SP Processing" Status. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
- resolved Feb 24, 2025, 06:34 PM UTC
Support teams have implemented a fix and have added additional capacity to address the backlog of requests while this issue was ongoing. Processing times have returned to normal levels, however the backlog will take some time to process. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
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