Thomson Reuters Tax Professionals incident
502 Bad gateway when signing into GoFileRoom
Resolved after 1 hour 17 minutes, affecting GoFileRoom, on February 26, 2025.
Update 2/26/2025 3:55pm ET: Users are reporting they are currently able to sign in to GoFileRoom. We are continuing to closely monitor the situation.
Affected components
Update timeline
- investigating Feb 26, 2025, 08:52 PM UTC
We are currently experiencing a service disruption with GoFileRoom. Users may encounter a "502 Bad Gateway" message upon signing in or out. Our team is aware of the issue and is urgently working to restore service. If you have access to Engagement Manager, you maybe be able to sign into that and then use the related links to launch GoFileRoom. Please monitor this alert for updates. Thank you for your patience.
- monitoring Feb 26, 2025, 09:03 PM UTC
Update 2/26/2025 3:55pm ET: Users are reporting they are currently able to sign in to GoFileRoom. We are continuing to closely monitor the situation.
- resolved Feb 26, 2025, 10:10 PM UTC
This incident has been resolved.
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