Thomson Reuters Tax Professionals incident
SurePrep - Connectivity Issues - Binders with "In Verification" Status
Resolved after 7 hours 2 minutes, affecting SurePrep SPbinder and SurePrep 1040SCAN Review Wizard, on March 6, 2025.
Our metrics and internal testing continue to indicate the connectivity issues primarily with opening binders with a status of "In Verification" remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Mar 06, 2025, 05:33 PM UTC
We have received reports that some customers are experiencing connectivity issues within SurePrep. SurePrep engineers are investigating at this time. We will provide an update when we have further information.
- monitoring Mar 06, 2025, 07:50 PM UTC
We have implemented a fix to resolve the SurePrep-related connectivity issues. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- monitoring Mar 06, 2025, 09:44 PM UTC
SurePrep teams are continuing to monitor the system status following the fix implemented earlier today for the connectivity issues in relation primarily to opening binders with a status of "In Verification." We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 07, 2025, 12:36 AM UTC
Our metrics and internal testing continue to indicate the connectivity issues primarily with opening binders with a status of "In Verification" remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
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