Thomson Reuters Tax Professionals incident
SurePrep - TaxCaddy Slowness
Resolved after 1 hour 52 minutes, affecting TaxCaddy Dashboard, on March 12, 2025.
We have tested and implemented a fix that restored all services in TaxCaddy. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Mar 12, 2025, 02:47 PM UTC
Based on our internal monitoring, we are aware that some customers are experiencing slowness in TaxCaddy. We are currently working to resolve and will provide an update as soon as we have more information.
- resolved Mar 12, 2025, 04:39 PM UTC
We have tested and implemented a fix that restored all services in TaxCaddy. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Your product runs on more than Thomson Reuters Tax Professionals
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services