Thomson Reuters Tax Professionals incident
SurePrep - SPbinder Slowness
Resolved after 1 hour 38 minutes, affecting SurePrep SPbinder and SurePrep 1040SCAN Review Wizard, on March 13, 2025.
Our metrics and internal testing continue to indicate opening and working within SurePrep Binders remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Mar 13, 2025, 09:17 PM UTC
Based on our internal monitoring, we are aware that some customers may be experiencing slowness when opening and working within SurePrep binders. We are currently working to resolve and will provide an update as soon as we have more information.
- monitoring Mar 13, 2025, 10:12 PM UTC
We have implemented a fix to resolve the slowness encountered when opening and working within SurePrep Binders, and have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
- resolved Mar 13, 2025, 10:56 PM UTC
Our metrics and internal testing continue to indicate opening and working within SurePrep Binders remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
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