Thomson Reuters Tax Professionals incident
Virtual Office CS/Software as a Service - US
Resolved after 5 hours 13 minutes, affecting Virtual Office CS / SaaS, on July 9, 2025.
Earlier today, we detected an issue in NetFirm CS, NetStaff CS and NetClient CS that affected customers' ability to sign into the platform. We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
Affected components
Update timeline
- investigating Jul 09, 2025, 05:22 PM UTC
Based on our internal monitoring, we are aware that some customers cannot login to NetFirm CS, NetStaff CS, or NetClient CS. Existing Virtual Office CS sessions are not impacted. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Jul 09, 2025, 05:35 PM UTC
We have restored the ability to login to NetFirm CS, NetStaff CS, or NetClient CS. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We apologize for any disruption and inconvenience.
- resolved Jul 09, 2025, 10:35 PM UTC
Earlier today, we detected an issue in NetFirm CS, NetStaff CS and NetClient CS that affected customers' ability to sign into the platform. We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
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