ThinkOn incident

FRP1 site is down

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on December 16, 2024 affecting FRP1 Internet Connectivity and FRP1 Virtual Compute and 1 more component, lasting 22h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 05:32 PM UTC
Resolved
Dec 17, 2024, 04:22 PM UTC
Duration
22h 50m
Detected by Pingoru
Dec 16, 2024, 05:32 PM UTC

Affected components

FRP1 Internet ConnectivityFRP1 Virtual ComputeFRP1 Veeam Cloud ConnectFRP1 Virtual Compute Backups

Update timeline

  1. identified Dec 16, 2024, 05:32 PM UTC

    UPS battery has died in FRP1. Awaiting for battery to be replaced.

  2. identified Dec 16, 2024, 05:35 PM UTC

    We are still working on restoring the services.

  3. monitoring Dec 17, 2024, 12:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 17, 2024, 04:22 PM UTC

    This incident has been resolved.