ThinkOn experienced a critical incident on January 30, 2025 affecting KLP1 Internet Connectivity and KLP1 Virtual Compute, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
KLP1 Internet ConnectivityKLP1 Virtual Compute
Update timeline
- identified Jan 30, 2025, 05:33 AM UTC
We are currently experiencing an outage at KLP1. Our ThinkOn engineers have identified the issue and are working to resolve this issue.
- resolved Jan 30, 2025, 06:14 AM UTC
The issue is resolved, at this time if you have a active ticket open we will be marking it as resolved, if you are still having issues you may reply back to the ticket to reopen. For those who do not have a ticket and is still having problems, you can call/email the contact below.