ThinkOn experienced a notice incident on May 8, 2025, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 08, 2025, 02:07 AM UTC
Please be advised that the Probax Hive Object Storage service is currently experiencing an outage. ThinkOn is actively working with the vendor to investigate and resolve the issue. Impact: This outage affects clients’ ability to perform backups to Object Storage provisioned through Hive. All other services remain unaffected at this time. There is currently no estimated time for resolution (ETA). We will continue to provide updates as new information becomes available. Thank you for your patience.
- investigating May 08, 2025, 02:08 AM UTC
Please be advised that the Probax Hive Object Storage service is currently experiencing an outage. ThinkOn is actively working with the vendor to investigate and resolve the issue. Impact: This outage affects clients’ ability to perform backups to Object Storage provisioned through Hive. All other services remain unaffected at this time. There is currently no estimated time for resolution (ETA). We will continue to provide updates as new information becomes available. Thank you for your patience.
- investigating May 08, 2025, 02:27 PM UTC
Please be advised that the Probax Hive Object Storage service is currently experiencing an outage. ThinkOn is actively working with the vendor to investigate and resolve the issue. Impact: This outage affects clients’ ability to perform backups to Object Storage provisioned through Hive. All other services remain unaffected at this time. There is currently no estimated time for resolution (ETA). We will continue to provide updates as new information becomes available. Thank you for your patience.
- resolved May 09, 2025, 06:26 PM UTC
This incident has been resolved.