ThinkOn incident

CMB1 Site is down

Notice Resolved View vendor source →

ThinkOn experienced a notice incident on May 16, 2025 affecting CMB1 Internet Connectivity and CMB1 Virtual Compute and 1 more component, lasting 9h 56m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 05:26 PM UTC
Resolved
May 17, 2025, 03:22 AM UTC
Duration
9h 56m
Detected by Pingoru
May 16, 2025, 05:26 PM UTC

Affected components

CMB1 Internet ConnectivityCMB1 Virtual ComputeCMB1 Veeam Cloud ConnectCMB1 ZertoCMB1 Object Storage

Update timeline

  1. investigating May 16, 2025, 05:26 PM UTC

    We are currently investigating this issue.

  2. investigating May 16, 2025, 07:35 PM UTC

    We still continue to investigate this issue.

  3. investigating May 16, 2025, 09:46 PM UTC

    We are continuing to investigate this issue.

  4. identified May 17, 2025, 12:11 AM UTC

    Services in the CMB1 region are gradually coming back online. Our team continues to monitor the situation closely and is working to ensure full restoration as quickly and safely as possible.

  5. identified May 17, 2025, 12:19 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 17, 2025, 12:21 AM UTC

    Services in the CMB1 region are gradually coming back online. Our team continues to monitor the situation closely and is working to ensure full restoration as quickly and safely as possible.

  7. resolved May 17, 2025, 03:22 AM UTC

    This incident has been resolved.