Thinkific had 16 outages in the last 2 years totaling 439h 27m of downtime — averaging 0.7 incidents per month.
There were 16 Thinkific outages since August 30, 2025 totaling 439h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a service disruption where video uploads are failing. Our engineers have identified the problem and are currently implementing a solution. We will provide an update once it is resolved.
The incident has been resolved. Our Engineering Team has released a fix and videos are now uploading correctly.
We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.
The issue has been identified and a fix is being deployed.
This incident has been resolved.
We are currently investigating an issue where SCORM courses are not loading on the Thinkific Mobile and Branded Mobile apps. This means that students are unable to take courses from the apps, but SCORM courses are still accessible via a mobile browser.
We have identified the issue working on releasing a fix.
Our Engineering Team has released a fix for this issue, and SCORM courses are now loading correctly on the mobile apps.
We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
The issue is resolved and all pages now load successfully.
We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers are working on identifying the issue as priority to correct this behaviour
We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers identified the issue and are preparing a fix as priority.
A fix has been implemented to resolve the issue and ensure future Community enrollments are applied as expected! Our developers are working on resolving and syncing the correct access with all impacted students during the time of the issue.
Our developers have corrected Community access to be correctly assigned based on a students Course or Group. Site admins will see the Community enrollments in the impacted students Enrollments tab but they will be expired and not accessible to the students. Please Note: Any manual enrollment outside expiring incorrect access by Site Admins from the 17th of December will lose access to the manually assigned Community and need to be reassigned.
We are currently experiencing a service disruption with our student dashboard for customers using the Resource Library app. Users may be affected and notice their courses are not displaying on the dashboard. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.
This incident has been resolved.
We are currently experiencing a service disruption with our notifications not sending out or being displayed to users in the notification panel. Users will notice that notifications are not displaying in the Thinkific app. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.
We identified and fixed the issue with the notifications. All notifications are back and running.
Our third-party provider Cloudflare had an incident causing some pages to be inaccessible with an error Please unblock challenges.cloudflare.com to proceed. They just implemented a fix, but they are continuing to monitor this.
Cloudflare confirmed that its services are currently operating normally. No further errors should appear when trying to access pages.
We are currently experiencing a service disruption with our Courses, Communities, Bundles and memberships pages. Also, users will see a blank page if they try to log in via Thinkific.com Users may be affected and notice a blank page when attempting to access any of the aforementioned pages. Our engineers have identified the problem and are currently working to fix it.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're always busy making your Thinkific site even better! As part of important and pressing updates to improve our systems, we're currently performing maintenance on APIs, which can slightly impact your Settings page (/manage/settings). Everything else in your account will continue to work as normal. We expect this maintenance to be completed shortly, and we'll notify you as soon as it's completed. Thanks for your patience while we make a few improvements behind the scenes!
This incident has been resolved.
Video upload processing time is still affected by the Amazon Web Services outage. Videos will upload, but the preview will be stuck on 'Uploading...' longer than expected until the underlying outage is fully resolved. Our engineers are continuing to monitor the progress
Thinkific App experienced an issue where video upload experienced delays. This was due to the widespread Amazon Web Services outage that impacted our video third party provider. Everything is functioning as expected now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.
Thinkific is currently experiencing delays in several of our services including fulfilling student orders and sending student notificaitons. Our engineers have identified the problem being due to disruptions with Amazon Web Services (https://health.aws.amazon.com/health/status) and are currently reviewing the situation.
We are observing recovery across most of the affected services. Videos are uploading and processing, Orders are being fulfilled and notifications are being sent out. We will continue to monitor the situation closely to confirm a full resolution.
The challenges affecting our platform have now been resolved. Orders are processing correctly, videos are uploading successfully, and notifications are sending as expected. Thank you for your patience.
One of our third-party payment providers PayPal, is currently experiencing an outage. As a result, users who attempt to purchase a product on our Thinkific platform using PayPal will be unable to complete such a purchase using that method. We recommend using another payment option in the meantime. For more updates on the PayPal outage, please see https://www.paypal-status.com/product/production We will keep you updated once their incident has been resolved.
This incident has been resolved.
Our developers quickly identified an issue causing some delays, mainly on notifications, order processing, and email marketing flow. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!
We are continuing to work on a fix for this issue.
Our engineers have identified the problem and are currently implementing a solution. Any orders that experienced delays have now been successfully completed.
Services are fully back online. All delayed orders have been successfully completed, and no orders remain stuck in processing. Notifications and email marketing flows are also operating normally, without delays or errors.
We’ve identified an intermittent issue affecting the Thinkific app, resulting in 503 Nginx errors for some users beginning Friday evening, August 29th. While the issue was initially sporadic, its impact has increased intermittently over time. After extensive investigation, we’ve identified the root cause and are actively working on a solution.
We have implemented some changes to help address this issue and are monitoring closely.
Beginning Friday evening August 29, some users experienced 503 Nginx errors when accessing some Thinkific sites. We have implemented some changes, and users should be able to visit those sites without any errors. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.