Thinkific incident

Thinkific App: Account Management Service Disruption

Thinkific experienced a minor incident on May 2, 2026 affecting Thinkific Application, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started: May 02, 2026, 12:00 AM UTC
Resolved: May 02, 2026, 03:28 AM UTC
Duration: 3h 28m
Detected by Pingoru: May 02, 2026, 12:00 AM UTC

Affected components

Thinkific Application

Update timeline

identified May 02, 2026, 12:00 AM UTC

We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
resolved May 02, 2026, 03:28 AM UTC

The issue is resolved and all pages now load successfully.