Resolved after 1 day, affecting Ensora Clearinghouse (Apex) and Ensora eRx, on December 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Ensora Clearinghouse (Apex)Ensora eRx
Update timeline
- investigating Dec 03, 2025, 06:03 PM UTC
Customers are being presented with a generic error "Error: Cannot send electronic claim. Error submitting claim (s). Please contact TheraNest Support at [email protected] for more information."
- monitoring Dec 03, 2025, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 06:43 PM UTC
This incident has been resolved.
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