Resolved after 2 hours 47 minutes, affecting PI Software: Core Platform and PI Software: Assessment Site, on January 10, 2024.
We experienced a software issue that caused cogntive match scores to appear as "0" earlier today, and we apologize for the inconvenience this might've caused. Please know this issue has been solved and the software is working normally. Thank you for your patience and understanding as we resolved the issue. If you come across this again for any reason, please let us know and we'll assist.
Affected components
Update timeline
- monitoring Jan 10, 2024, 04:46 PM UTC
A fix has been implemented regarding the cognitive match scores, and we are seeing signs of recovery. Our engineering team will continue to monitor until issue is fully resolved.
- monitoring Jan 10, 2024, 06:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 10, 2024, 07:33 PM UTC
We experienced a software issue that caused cogntive match scores to appear as "0" earlier today, and we apologize for the inconvenience this might've caused. Please know this issue has been solved and the software is working normally. Thank you for your patience and understanding as we resolved the issue. If you come across this again for any reason, please let us know and we'll assist.
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