The Predictive Index Outage History

The Predictive Index is up right now

The Predictive Index had 10 outages in the last 2 years totaling 531h 34m of downtime — averaging 0.4 incidents per month.

There were 10 The Predictive Index outages since July 17, 2024 totaling 531h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.predictiveindex.com

Minor June 15, 2026

Degraded performance in the PI software

Detected by Pingoru
Jun 15, 2026, 08:06 PM UTC
Resolved
Jun 16, 2026, 02:23 PM UTC
Duration
18h 16m
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 3 updates
  1. investigating Jun 15, 2026, 08:06 PM UTC

    We are currently experiencing performance issues that may be causing slowness across some of our software. Our team is actively investigating the root cause.

  2. monitoring Jun 15, 2026, 08:35 PM UTC

    We have applied a fix for the performance issues reported earlier and are actively monitoring the situation. We will follow up with a final update once we have confirmed everything is fully restored.

  3. resolved Jun 16, 2026, 02:23 PM UTC

    We can confirm that the software performance issues reported yesterday have been fully resolved. Software is back to normal and performing as expected. Thank you for your patience throughout this process.

Read the full incident report →

Major October 29, 2025

Microsoft Azure Outage

Detected by Pingoru
Oct 29, 2025, 04:48 PM UTC
Resolved
Oct 30, 2025, 03:57 AM UTC
Duration
11h 9m
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:48 PM UTC

    Microsoft is experiencing an unprecedented worldwide outage of its Azure data centers. These data centers host approximately 25% of all internet business applications, including The Predictive Index. Please know that any inability to access The Predictive Index is due to this event. We’re uncertain how long Microsoft data centers will be down, but we will let you know as soon as a resolution has been reached or an update is provided.

  2. monitoring Oct 29, 2025, 11:20 PM UTC

    Azure has implemented a fix to resolve the issue. The system is loading, however the software performance is still sporadic. We are still waiting for all systems to return to full operational status.

  3. resolved Oct 30, 2025, 03:57 AM UTC

    This incident has been resolved. Software is operational at this time.

Read the full incident report →

Major August 11, 2025

Cognitive Assessment: 'Something went wrong..' error message appearing for some candidates

Detected by Pingoru
Aug 11, 2025, 09:47 PM UTC
Resolved
Aug 12, 2025, 06:38 PM UTC
Duration
20h 51m
Affected: PI Software: Assessment Site
Timeline · 4 updates
  1. investigating Aug 11, 2025, 09:47 PM UTC

    We were currently investigating an issue where some candidates are receiving an error message “Something went wrong. Please contact your administrator” when trying to complete the cognitive assessment. Our Engineering team is investigating the underlying cause of this issue and we will continue to post updates as we have them.

  2. investigating Aug 12, 2025, 05:41 PM UTC

    Our Engineering team is continuing to investigate the issue affecting candidate access to the cognitive assessment, where some users encounter the error message: “Something went wrong. Please contact your administrator.” We are actively working to identify the root cause and will share further updates as soon as more information becomes available. Thank you for your patience as we work to resolve this

  3. investigating Aug 12, 2025, 06:37 PM UTC

    We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.

  4. resolved Aug 12, 2025, 06:38 PM UTC

    We have confirmed that candidates should no longer receive the error message “Something went wrong. Please contact your administrator” when attempting to complete the Cognitive Assessment. Candidates should now be able to utilize the Cognitive Assessment links that were initially sent out to them to complete the assessment. If you are still experiencing issues, please reach out to us via our support form.

Read the full incident report →

Major July 28, 2025

Resolved PI Software: Blank white screen when logging in

Detected by Pingoru
Jul 28, 2025, 06:16 PM UTC
Resolved
Jul 29, 2025, 12:57 PM UTC
Duration
18h 40m
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 6 updates
  1. investigating Jul 28, 2025, 06:16 PM UTC

    PI has been made aware users are experiencing a blank white screen when accessing the PI software. Our engineering team is aware and are currently investigating the issue.

  2. monitoring Jul 28, 2025, 07:25 PM UTC

    We have reports of degraded performance during assessments and instances of users encountering a blank white screen within the PI software. These issues seem to be related to an outage with one of our service providers, which is currently impacting system performance and accessibility. Our engineering team is closely monitoring the situation and working to mitigate any disruptions as quickly as possible.

  3. monitoring Jul 28, 2025, 09:11 PM UTC

    Investigation is ongoing, and we are working to identify mitigations for what we suspect is a provider-related issue.

  4. monitoring Jul 28, 2025, 10:07 PM UTC

    A mitigation has been applied to alleviate the immediate issue; and the system is operational. We will continue to monitor and collaborate with the provider to ensure the issue is fully addressed.

  5. monitoring Jul 29, 2025, 12:57 PM UTC

    We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.

  6. resolved Jul 29, 2025, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 27, 2025

PI Software: Blank White Screen when logging in

Detected by Pingoru
May 27, 2025, 02:09 PM UTC
Resolved
May 27, 2025, 07:18 PM UTC
Duration
5h 9m
Affected: PI Software: Core Platform
Timeline · 2 updates
  1. investigating May 27, 2025, 02:09 PM UTC

    We are currently investigating this issue that is preventing the PI Software from loading. We will post updates as soon as they are available.

  2. resolved May 27, 2025, 07:18 PM UTC

    We can confirm that the issue has been resolved. If you are still experiencing issues, please reach out to us via our support form.

Read the full incident report →

Minor July 25, 2024

Cognitive Assessment Results Unavailable

Detected by Pingoru
Jul 25, 2024, 01:33 PM UTC
Resolved
Jul 25, 2024, 06:57 PM UTC
Duration
5h 24m
Affected: PI Software: Core PlatformPI Software: Assessment Site
Timeline · 2 updates
  1. monitoring Jul 25, 2024, 01:33 PM UTC

    Issues around Cognitive Assessment not recording results in the PI software has been identified and our engineering team has deployed a fix. All new Cognitive Assessment results should now be reporting properly in the PI software. Cognitive Assessment results submitted between 9pm-9am ET from July 24, 2024 - July 25, 2024 will be delayed.

  2. resolved Jul 25, 2024, 06:57 PM UTC

    Cognitive Assessment submissions during the outage from yesterday evening into this morning (ET) have been resolved. Cognitive Assessment results should now be available within the PI software.

Read the full incident report →

Notice July 24, 2024

Intermittent outages to BA submissions from OI links

Detected by Pingoru
Jul 24, 2024, 11:46 PM UTC
Resolved
Jul 24, 2024, 11:46 PM UTC
Duration
—
Affected: PI Software: Assessment Site
Timeline · 1 update
  1. resolved Jul 24, 2024, 11:46 PM UTC

    At approximately 5:25pm ET on July 24, 2024, we experienced some intermittent issues with submissions to behavioral assessments from OI links. Our engineering team has confirmed that the issues with behavioral assessment submissions from OI links have been resolved. OI links are now working and recording results as intended. If you continue to experience any issues with this, please reach out to us at [email protected].

Read the full incident report →

Minor July 23, 2024

Subset of Users experiencing intermittent blank white page when accessing and navigating the PI software

Detected by Pingoru
Jul 23, 2024, 08:51 PM UTC
Resolved
Aug 09, 2024, 02:16 PM UTC
Duration
16d 17h
Affected: PI Software: Core Platform
Timeline · 5 updates
  1. monitoring Jul 23, 2024, 08:51 PM UTC

    We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

  2. monitoring Jul 31, 2024, 09:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jul 31, 2024, 09:46 PM UTC

    We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

  4. monitoring Aug 06, 2024, 06:04 PM UTC

    We have discovered our cloud provider reverted a change to their network infrastructure which seems to have resolved the issue, but we will continue to monitor this issue closely.

  5. resolved Aug 09, 2024, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2024

Cognitive Assessment Link Unavailable

Detected by Pingoru
Jul 17, 2024, 07:35 PM UTC
Resolved
Jul 17, 2024, 08:15 PM UTC
Duration
39m
Affected: PI Software: Assessment Site
Timeline · 2 updates
  1. investigating Jul 17, 2024, 07:35 PM UTC

    We are currently aware and investigating an issue where assessment takers are not able to properly navigate to the Cognitive Assessment when clicking on the invitation link. Our engineering team is working a deploying a fix and the status page will be updated accordingly.

  2. resolved Jul 17, 2024, 08:15 PM UTC

    We have identified and resolved the issue. Cognitive Assessment links should now navigate properly to the assessment.

Read the full incident report →