The Bar Method Outage History

We are currently investigating an issue impacting the Xplor Growth platform that may cause delays or unexpected behavior with Segments, Automations, and Live Stream Manager. Our team is actively engaged and treating this as our highest-priority in resolving. We will continue to provide updates as more information becomes available.

We are investigating reports that client renewal payments did not process overnight at multiple The Bar Method studios. Clients with affected renewal payments may be unable to book classes. We have contacted Mariana Tek, and their team is investigating. We will provide another update as more information becomes available.

Update: For clients who are currently unable to book, studios can hold their spot in class by adding the client’s profile name and email as a class note. Once the affected transactions have been processed, studios can proceed with booking the client into the class.

We are investigating an issue where members with an existing Mariana Tek account are redirected to the Bar Online page after completing Step 1 of the TBM Flash Sale. Workaround: Members with an existing Mariana Tek account should purchase the applicable package through their studio’s Buy page. We are actively investigating and will provide updates as more information becomes available. (

Microsoft is currently investigating a service degradation affecting Microsoft Exchange Online. Impact: Users may experience intermittent issues with Microsoft 365 email services, including: - Delays when sending or receiving email messages. - Failed email delivery or messages not sending as expected. - Intermittent errors when accessing Exchange Online. - Delays affecting mailbox and email delivery functions. Our teams are monitoring the issue with Microsoft and will provide additional updates as more information becomes available.

We are investigating an issue impacting barmethod.com and Bar Online. Users may experience delayed loading before receiving an error when attempting to access either platform. We will provide another update as more information becomes available.

We are currently investigating degraded performance affecting Mariana Tek admin pages and apps. Users may experience slow loading, delays when navigating pages, issues completing actions, and possible impact when booking classes or making purchases. Our team is actively reviewing the issue and will provide updates as more information becomes available. Thank you for your patience.

We are investigating a data refresh delay within the Dashboard, KPI reporting is currently reflecting data through 6/6/2026. Users may also experience issues with visuals not rendering properly. We will provide another update as more information becomes available.

We are currently investigating an issue where some users may experience visuals not rendering as expected when viewing embedded KPI reporting in the Dashboard. We will provide another update as more information becomes available.

Microsoft is experiencing degraded service, which is impacting embedded reporting in The Bar Method dashboards. Note: This issue is impacting our ability to refresh yesterday’s data. You may also experience issues with KPI visuals loading in the dashboard. We will provide another update as more information becomes available.

We are continuing to investigate this issue.

Microsoft is currently experiencing transient issues with the Power BI Service. This may impact access to reports and overall service availability. Microsoft is actively investigating the issue. You can monitor the latest updates through Microsoft’s Fabric Support page here: https://support.fabric.microsoft.com/support/ We will provide another update as more information becomes available.

Microsoft has resolved the earlier Power BI Service issue. Service availability has returned to normal, and reports should now be accessible without disruption. You can continue to monitor service status here: https://support.fabric.microsoft.com/support/ If you continue to experience any lingering issues, please reach out through our standard support channels.

We are currently investigating reports of some customers receiving secure connection or SSL-related errors when attempting to access Xplor Growth through web browsers. At this time, the mobile app does not appear to be broadly impacted. Customers experiencing this issue may contact Xplor Support for troubleshooting assistance, including guidance on local firewall and antivirus allowlisting. We will continue to provide updates as additional information becomes available.

We are continuing to investigate this issue.

We are investigating an issue affecting access to Bar Online. Users may be unable to log in and may see an error message stating that their membership is not recognized or that their account needs to be updated. Completing the account update does not appear to resolve the issue, and users may continue to be prompted to update their account. We are actively investigating and will share updates as more information becomes available.

We are currently experiencing an issue with the BDA Vendor Portal that is impacting the ability to complete purchases. Users may encounter errors or be unable to proceed during the checkout process. Our team is actively working with the vendor to identify the root cause and implement a fix as quickly as possible.

We are currently investigating an issue impacting the delivery of member feedback surveys. At this time, surveys are not being sent to members as expected. Our teams are actively working with our partners to identify and resolve the issue as quickly as possible.

The issue impacting the delivery of member feedback surveys has been resolved. Surveys are now being sent as expected. Thank you for your patience and understanding.

We are currently investigating a data delay in the TBM KPI report. We will update once we know more.

Xplor Growth is investigating the cause of an issue where some studios may see additional automation folders at the bottom of the Automation Groups list. Their engineering team is actively working on this issue. At this time, please do not delete these folders, as they may be needed for troubleshooting and resolution.

We are currently investigating reported issues where there is intermittent access or significant latency on the support.barmethod.com page.

We are currently investigating a reported issue where users are unable to access to VHS, preventing the adding, editing, or removing of videos. We will provide an update once we know more.

We’re investigating reports that Bar Online users who purchased the 30 days for $9.99 offer are being charged $29.95 earlier than expected (approximately 2 weeks into the 30-day period). Our team is working to identify the cause and prevent users from being charged before the full 30-day period has completed.

Microsoft is currently experiencing degraded service functionality or inability to access multiple Microsoft 365 Services, including Outlook and various other Microsoft services. They are currently investigating this issue.

We are currently investigating issues with the main barmethod.com site failing to load.

We are continuing to investigate this issue.

We know the ability to access studio music quickly and reliably is essential to your daily operations. Over the past week, some studios experienced issues in CloudBeats that affected both login and visibility of folders. We have identified a solution and workarounds should any studios notice this over the weekend. Please see the Resource Center for details: 📣Important Update: CloudBeats Music Access Fix and Weekend Workarounds - The Bar Method Link: https://resourcecenter.sebrands.com/tbm/blog/2025/11/important-update-cloudbeats-music-access-fix-and-weekend-workarounds

We are continuing to investigate this issue.

We are currently investigating issues where buy pages take abnormally long to load, in some cases 30 seconds to over a minute.