The Bar Method incident

Medallia - Survey Delivery Issue

Minor Resolved View vendor source →

The Bar Method experienced a minor incident on April 3, 2026 affecting Medallia, lasting 6d. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 03:45 PM UTC
Resolved
Apr 09, 2026, 03:50 PM UTC
Duration
6d
Detected by Pingoru
Apr 03, 2026, 03:45 PM UTC

Affected components

Medallia

Update timeline

  1. investigating Apr 03, 2026, 03:45 PM UTC

    We are currently investigating an issue impacting the delivery of member feedback surveys. At this time, surveys are not being sent to members as expected. Our teams are actively working with our partners to identify and resolve the issue as quickly as possible.

  2. investigating Apr 06, 2026, 05:07 PM UTC

    The issue impacting the delivery of member feedback surveys has been resolved. Surveys are now being sent as expected. Thank you for your patience and understanding.

  3. resolved Apr 09, 2026, 03:50 PM UTC

    The issue impacting the delivery of member feedback surveys has been resolved. Surveys are now being sent as expected. Thank you for your patience and understanding.