The Bar Method incident

Antivirus Firewall Disrupting Access to Xplor Growth

Minor Resolved View vendor source →

The Bar Method experienced a minor incident on May 18, 2026 affecting Xplor Brandbot, lasting 1d 6h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 02:33 PM UTC
Resolved
May 19, 2026, 08:35 PM UTC
Duration
1d 6h
Detected by Pingoru
May 18, 2026, 02:33 PM UTC

Affected components

Xplor Brandbot

Update timeline

  1. investigating May 18, 2026, 02:33 PM UTC

    We are currently investigating reports of some customers receiving secure connection or SSL-related errors when attempting to access Xplor Growth through web browsers. At this time, the mobile app does not appear to be broadly impacted. Customers experiencing this issue may contact Xplor Support for troubleshooting assistance, including guidance on local firewall and antivirus allowlisting. We will continue to provide updates as additional information becomes available.

  2. investigating May 18, 2026, 02:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 19, 2026, 08:35 PM UTC

    The issue causing some customers to receive secure connection or SSL-related errors when accessing Xplor Growth through web browsers has been resolved. Customers should now be able to access Xplor Growth as expected. If you continue to experience any issues, please contact Xplor Support for assistance.