The Bar Method experienced a minor incident on September 29, 2026 affecting Xplor MarianaTek, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 01:49 PM UTC
We are investigating reports that client renewal payments did not process overnight at multiple The Bar Method studios. Clients with affected renewal payments may be unable to book classes. We have contacted Mariana Tek, and their team is investigating. We will provide another update as more information becomes available.
- investigating Sep 29, 2026, 01:55 PM UTC
Update: For clients who are currently unable to book, studios can hold their spot in class by adding the client’s profile name and email as a class note. Once the affected transactions have been processed, studios can proceed with booking the client into the class.
- monitoring Sep 29, 2026, 04:30 PM UTC
The Marinatek engineering team has deployed a fix and membership renewals will begin processing shortly. We are continuing to monitor the issue and will confirm once all affected renewals have been successfully processed.
- resolved Sep 29, 2026, 09:16 PM UTC
The Marinatek engineering team has confirmed that all membership renewals have now finished processing. Our team will continue to monitor throughout the day to ensure system stability. If you continue to experience issues, please submit a support ticket for further assistance.